Privacy Notice
At Switchnet Services, we are fully committed to respecting and protecting your privacy and the information you choose to share with us.
Here we set out how we collect personal information and why we do so. Any changes made to this policy will be reflected here, so please check back from time to time to ensure you are happy with any of these amendments. By using our website and services you are agreeing to be bound by this policy.
This policy has been updated in line with the General Data Protection Regulation (GDPR)
The Company
Established in 2004, Switchnet Services Limited specialises in the provision of IT Services, Solutions and Support for local businesses, charities and educational establishments throughout Hampshire. Switchnet Services Limited is registered in the United Kingdom under Company Number 05302110. The Registered Address is 90 Violet Road, Southampton, SO16 3GJ.
The Information we collect from you
There are numerous ways we obtain data from you, for example, when you use our website, you may choose to provide us with your information when completing a contact form for more information regarding the services and products we offer. Our website also makes use of cookies to enhance the user experience and collect log files to analyse trends and performance statistics etc.
From time to time, we may receive personal data about you from third party sources (including without limitation recruitment agencies, credit check agencies, agencies providing compliance checks, lead generation providers and partners who provide products and services to you), but only where such third parties have confirmed that they have your consent or are otherwise legally permitted or required to disclose your personal data to us.
We may combine any information that we collect from you with information about you that we obtain from such third parties.
The type of information collected from you
The personal information we collect may include your name, company, job title, email address, postal address, IP address and details regarding any pages on our website you have accessed and when.
We only collect relevant amounts of information necessary for the purpose in which the data is being collected. For example, if you are contacting us regarding the purchase of our services or products, we need to collect certain details to allow us to contact you and progress your enquiry.
We may contact you from time to time in order to provide you with information about products and services that may be of interest to you. Such communications may contain tracking technology that tells us whether you opened the communication and whether you followed the hyperlinks within the communication, in order to help us analyse the effectiveness of, monitor and improve our marketing campaigns.
Our legal basis for collecting and using personal data will depend on the personal data concerned and the specific context in which we collect it.
However, we will normally collect personal data from you only where we need the personal data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal data from you or may otherwise need the personal data to protect your vital interests or those of another person.
How your information is used
Your personal information may be used to:
- Contact you regarding products or services
- Carry out our obligations arising from any contracts or purchases entered into by you with us
- Seek your views or comments regarding the services we are providing
- Notify you of changes to our services
- Provide you with communications which you have requested and that may be of interest
Who has access to your information?
Switchnet is the sole owner of the information you provide to us. We will not sell, share or rent this information to third parties for marketing purposes. When providing some products or services, we may share your information with the third party for the purposes of delivering the product or service arising from the order or contract entered into.
Control of the information held
It is your choice how we use your data and what data we hold on you. If you do not wish to receive direct marketing communications from us about how our products or services can improve your organisation, then you can request for your information to be restricted from use or removed from our systems. To make a request, please email privacy@switchnetservices.co.uk
We will not contact you for any marketing purposes by email, phone or SMS unless you have given your prior consent for us to do so. To change your marketing preferences at any time, either email privacy@switchnetservices.co.uk or use the Update Your Preferences link at the bottom of any previously received email communication.
Retention of your data
Switchnet Services will retain your data for as long as your account is active or as needed to provide the services you have purchased. If you wish to request that we no longer use your registered information to provide you services, contact us at privacy@switchnetservices.co.uk
We may need to retain and use some of your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Accessing your information
The accuracy of your information is important to us, and we strive to ensure that we hold the correct information about you. If you wish to view the information we hold about you or make an update or change to your personal details, you can do so by emailing privacy@switchnetservices.co.uk or use the Update Your Preferences link at the bottom of any previously received email communication.
Security
We strive to protect the personal data we hold. Whilst no data transmission or storage can be guaranteed as 100% secure, we endeavour to protect all personal data using reasonable and appropriate physical, administrative, technical and organisational measures to safeguard your data. All employees are regularly reminded and trained about the importance of privacy and what they can do to ensure customer information is protected at all times.
Notification of changes
If any changes are made to the privacy notice, these changes will be posted here on the company website so our customers are always aware of what information we collect, how it is used, under what circumstances and if this is disclosed to any third party.
If any decision is made to use personally identifiable information that is held by us in a different way to that stated at the time it was collected, we will notify customers by way of an email. Customers will have a choice as to whether or not we continue to use their information following these changes.